NCR & CAPA
A controlled raise → investigate → close workflow, with e-signatures and root-cause discipline built in.
The problem it solves
Closure that isn't just a status flipped to "done".
A Non-Conformance Report records something that went wrong. Corrective and Preventive Action is how you prove you actually fixed it — not just patched the symptom. In an email thread or a spreadsheet, "closed" often means someone stopped chasing it, not that the root cause was found and eliminated.
Okuda makes closure mean something, and makes it provable.
Who it's for
Anyone accountable when things go wrong.
Quality managers and operations leads at SMEs who need a defensible record of nonconformities and the corrective action taken against them — whether that's for an ISO 9001 audit, a customer complaint, or their own internal discipline.
What it does
Four capabilities, built to hold up under scrutiny.
Controlled raise → investigate → close workflow
Every NCR moves through defined stages with defined owners, so nothing sits unassigned or quietly stalls.
E-signatures
Sign-off at each stage is captured against a named individual, not implied by a status change nobody can attribute.
Root-cause discipline
The workflow forces investigation before action, so corrective steps target the actual cause — not just the visible symptom.
Closure evidence
Closing an NCR requires evidence that the corrective action was implemented and effective — attached, timestamped, and ready for an auditor.
If it isn't versioned, owned and traceable, it doesn't count.
See NCR & CAPA against your own nonconformities.